TALK TO US
WE'RE AVAILABLE EVERYDAY
IF YOU WOULD LIKE A PRODUCT RECOMMENDATION OR CONSULT, PLEASE REACH OUT TO OUR SKIN EXPERT TEAM ON INSTAGRAM.
IF YOU HAVE QUESTIONS ABOUT YOUR ORDER - REACH US BY EMAIL:
HELLO@DREAMLABPEELS.COM
OR FILL OUT THIS PAGE.
WHICH EVER IS EASIER FOR YOU.
RETURNS & REFUNDS
Do you allow refunds/returns?
Each product is made with care and love by a small team here and we offer you a chance to book a consult with us before your purchase to learn more about your skin and see if our creations are right for you.
There are no refunds, but you can return any product within 15 days (with your receipt) for an online credit to use the next time you shop with us. We offer many products so if something is not working, we encourage you to try another product.
Please keep in mind that skin care products will work differently on individuals depending on health of their skin. Items will not be refunded for this reason. Please reach out to our team of SKIN EXPERTS to find out if MIRACLE FACAIL is right for you.
If you wish to start a return, please contact customer service at hello@dreamlabpeels.com
HOW CAN I REACH YOUR CUSTOMER SERVICE TEAM AND WHEN SHOULD I EXPECT A RESPONSE?
For customer service inquiries only, please email hello@dreamlabpeels.com. Our Customer Service team is available M-F 10am - 6pm pst. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.
I HAVE NOT RECEIVED MY ORDER CONFIRMATION, DID MY ORDER GO THROUGH?
Order confirmation emails may be delayed as a result of high order volume. Please contact our customer service team hello@dreamlabpeels.com if you have not received your confirmation email after 24 hours of your purchase.
CAN I MAKE CHANGES TO MY ORDER ONCE IT’S BEEN PLACED?
Yes, please contact our customer service team hello@dreamlabpeels.com
I HAVE RECEIVED MY ORDER AND NEED SOME ADDITIONAL ASSISTANCE.
Please contact our Customer Service Team hello@dreamlabpeels.com to request replacement for damaged products or report other issues with your order. We will review all issues that are submitted within 14 days of delivery of the package. Requests received after this time frame are no longer eligible for review. Customers must provide photos of any product/order issues along with their Packing slip (please ensure stamped initials are visible). Please note that items shipped using a mail forwarding service are not eligible for replacement/exchange/refund of any kind.